Privacy Policy

Ceylon Trip Planners is a travel and tour operator based in Sri Lanka. For any privacy-related questions or requests, contact us at:

• Email: info@ceylontripplanners.com
• Phone: 077 988 9884
• Address: No 125, Winsant Park, Negombo, Sri Lanka

We collect information in the following ways:

Information you give us

• Contact details such as your name, email address and phone number.
• Booking and enquiry details including travel dates, number of travellers, destinations, and any preferences or special requirements you share.
• Account information if you register — your name, email and a securely hashed password (we never store your password in plain text).
• Communications you send us through forms, chat, email or WhatsApp.

Information we collect automatically

• Technical data such as your IP address, browser type, device information and pages visited.
• Usage data about how you interact with our website, collected through cookies and similar technologies.

Information from third parties

• If you sign in with Google, we receive basic profile information (your name, email address and profile picture) as permitted by your Google account settings.

We use your personal information to:

• Respond to your enquiries and prepare tailored travel proposals.
• Process, confirm and manage your bookings.
• Communicate with you about your trip, including confirmations, updates and support.
• Manage your account and, where relevant, your saved tours and booking history.
• Send you newsletters, offers and travel inspiration — only where you have subscribed or requested them (you can unsubscribe at any time).
• Improve our website, services and customer experience.
• Comply with legal, accounting and regulatory obligations, and prevent fraud or misuse.

Where applicable, we rely on the following legal bases to process your personal information: your consent (for example, marketing emails); the performance of a contract (to arrange the travel services you request); our legitimate interests (to operate and improve our business); and legal obligations we are required to meet.

We do not sell your personal information. We share it only where necessary to deliver our services, including with:

• Travel suppliers such as hotels, guides, transport providers and activity operators, so your trip can be arranged.
• Trusted service providers who help us run our website and business — including our hosting and database provider, our media provider (Cloudinary), and our email delivery provider (MailerSend).
• Payment processors, where an online payment is arranged, to handle transactions securely (we do not store your full card details ourselves).
• Authorities or advisors where required by law, or to protect our rights, safety or property.

Because we work with international suppliers and cloud service providers, your information may be processed in countries outside your own. Where this happens, we take reasonable steps to ensure your information continues to be protected in line with this policy.

Our website uses cookies and similar technologies to make the site work, remember your preferences, and understand how it is used. You can control or disable cookies through your browser settings, though some features may not function properly if you do.

We keep your personal information only for as long as necessary to provide our services, maintain your booking records, comply with legal and accounting requirements, and resolve any disputes. When it is no longer needed, we securely delete or anonymise it.

Depending on your location, you may have the right to access, correct, update or delete your personal information; to object to or restrict certain processing; to withdraw consent; and to request a copy of the data you have provided. To exercise any of these rights, contact us at info@ceylontripplanners.com and we will respond within a reasonable timeframe.

We use appropriate technical and organisational measures to protect your information, including encrypted connections, hashed passwords and restricted access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Our website is not intended for children under 16, and we do not knowingly collect their personal information. Bookings involving children should be made by a parent or guardian.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their policies.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review it periodically.

If you have any questions about this Privacy Policy or how we handle your information, please contact us at info@ceylontripplanners.com or 077 988 9884.